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Evidence Guide: FDFPPL4004A - Optimise a work process

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

FDFPPL4004A - Optimise a work process

What evidence can you provide to prove your understanding of each of the following citeria?

Identify work process scope

  1. The scope and flow of the work process is identified
  2. Work process information is identified and collected
The scope and flow of the work process is identified

Completed
Date:

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Work process information is identified and collected

Completed
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Assess work process performance

  1. Work process performance is assessed against plan and benchmark information
  2. Variations in work process performance are identified and investigated
  3. Opportunities for improvement are identified
Work process performance is assessed against plan and benchmark information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Variations in work process performance are identified and investigated

Completed
Date:

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Opportunities for improvement are identified

Completed
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Develop a plan to optimise process performance

  1. Recommendations for improvements are developed and reported in the appropriate format
  2. An implementation plan is developed and presented in the appropriate format
Recommendations for improvements are developed and reported in the appropriate format

Completed
Date:

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An implementation plan is developed and presented in the appropriate format

Completed
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Implement, monitor and evaluate process improvement

  1. Workplace documentation is reviewed to reflect process improvement
  2. Changes to roles and responsibilities of workplace personnel involved in implementing the optimisation plan are identified and communicated
  3. Resources to support implementation are identified, negotiated and secured
  4. Process changes are implemented and monitored
  5. Continuous improvement procedures are applied to evaluate and refine process optimisation
Workplace documentation is reviewed to reflect process improvement

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Changes to roles and responsibilities of workplace personnel involved in implementing the optimisation plan are identified and communicated

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Resources to support implementation are identified, negotiated and secured

Completed
Date:

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Process changes are implemented and monitored

Completed
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Continuous improvement procedures are applied to evaluate and refine process optimisation

Completed
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Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Assessment must be carried out in a manner that recognises the cultural and literacy requirements of the assessee and is appropriate to the work performed. Competence in this unit must be achieved in accordance with food safety standards and regulations.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of ability to:

establish parameters of work process

analyse performance measures and identify opportunities for improvement

develop plan to optimise work process

appropriately engage other personnel in plan implementation

monitor implementation and analyse outcomes

engage continuous improvement processes to sustain and improve outcomes.

Context of and specific resources for assessment

Assessment must occur in a real or simulated workplace where the assessee has access to:

information storage and retrieval systems

relevant workplace records and benchmarking information

opportunities to interact with others using typical workplace communication processes

workplace systems and procedures for consultation, feedback and continuous improvement.

Method of assessment

This unit should be assessed together with core units and other units of competence relevant to the function or work role. In addition, the following optional or ancillary units may be relevant:

FDFPPL3004A Lead work teams and groups

BSBRES4001 Analyse and present research information.

Guidance information for assessment

To ensure consistency in one's performance, competency should be demonstrated on more than one occasion over a period of time in order to cover a variety of circumstances, cases and responsibilities, and where possible, over a number of assessment activities.

Required Skills and Knowledge

Required skills

Ability to:

define the purpose and scope of the work process and develop a process map/workflow diagram, including information on the steps in the process under examination and the interaction of the process with related customers and suppliers

identify steps in the process or conditions that result in workflow blockages or sub-optimal performance (this is typically undertaken in consultation with process operators)

use workplace data to develop/confirm process performance information, such as historical information on process and equipment performance ( where processes are seasonal, it should include reference to similar points in the cycle for comparative purposes)

identify criteria against which to assess process performance, such as performance plans/targets, equipment operating capacity, process capability and relevant benchmark information as appropriate/available

assess process performance information against agreed criteria

identify sub-optimal performance events and/or patterns and investigate causes, such as facilitation of an investigation team

identify opportunities to remove or minimise causes of sub-optimal process performance

evaluate opportunities and assess related costs/benefits for each option

recommend preferred options and report recommendations in the required workplace format

develop an implementation plan, including identifying resource requirements, personnel affected and appropriate communication strategy, revised/new workplace documentation and evaluation/review process

negotiate and secure resources to support implementation

communicate proposals/implementation plan, invite feedback and take feedback into account

follow continuous process procedures and monitor and review changes against improvement criteria

trial changes prior to full implementation

arrange training/development opportunities

use communication skills to interpret and complete work information to support operations of work team or area, facilitate consultation processes and report, record and present information in the required formats

demonstrate and support cooperative work practices within a culturally diverse workforce

Required knowledge

Knowledge of:

process/workflow mapping purpose and techniques

characteristics of the work process, including typical factors that affect process performance, such as:

fluctuations in demand/throughput

quality of raw material/ingredient inputs

human resources availability/competencies

equipment configuration, capacity and performance

process capability

changeover times

cost of services

criteria against which to assess performance, such as key performance indicators (KPIs), production plans/schedules, budgets and relevant benchmark information

technical knowledge to identify and assess current performance and identify improvement opportunities and proposals

process improvement tools and techniques

related workplace documentation and systems

relevant personnel and departments to be consulted/notified of optimisation implementation plan

recording systems and requirements

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Policies and procedures

Changes introduced through process optimisation are consistent with company policies and procedures, regulatory and licensing requirements, legislative requirements, workplace environmental guidelines, and industrial awards and agreements and takes account of occupational health and safety (OHS) and environmental impact of scheduling arrangements

Work process information

Work process information includes but is not limited to:

historical data on performance of process and equipment

costs

raw materials/ingredient grades and suppliers

packaging components/consumables type and suppliers

energy efficiency

labour efficiency

resource/service costs

throughput times

changeover times

Options for process optimisation

Options for process optimisation may include but are not limited to:

removing unnecessary process steps

improving communication

changing raw materials/ingredients and/or packaging components/consumables grades/types

changing work practices and/or equipment

changing labour allocation/skill composition